TP Fire & Security have robust and reliable systems in place to effectively respond to any emergency. Regardless of whether your company or organisation is suffering from a minor equipment fault or a full scale system shutdown, we instantly mobilise our front line support to deliver the right advice, whilst rapidly deploying the necessary personnel to restore you to the required levels of protection and safety.
Help Desk Support Systems
Any initial support query or enquiry will be answered by our manned help desk, giving you access to one of our fully trained engineering staff, no matter when you call. As part of our service we answer calls and provide detailed advice on client issues from insurance and legislative matters through to operational questions on detection equipment and alarm apparatus.
Fully Operational Call Out
If we cannot resolve your situation through our help desk, your case is instantly escalated to the engineering support team. Following notification of any fault, a technician will arrive at your site with the appropriate skills and any spare parts or equipment required to repair your fire detection and prevention equipment, and restore full functionality.
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